I try to avoid them at all costs, but sometimes there's no way around it. For the last year or so, I've noticed that things have really taken dive (and it already was pretty bad). They make AT&T and the airline companies seem like the gold standard. Someone smarter than me answer, can we just do away with them and be ok? I view them like I view TSA. They are needed, but the whole thing needs to be scrapped and privatized.