I know all of this. Except one thing.
The creator of the code that gives us live threads lives in Minsk. When it comes to communications with our host...they live in Europe, France, Spain. Talking with someone in Belarus isn't as easy as you might think.
When we moved to the cloud based server a few months ago we literally left a lot of people behind. This is a common response when I'm dealing with the back end shit...
I love the way they say "limitations" when it boils down to the compatibility with their software. They haven't "caught up."
I hate to say "It's just MTSU" but, it's just "MTSU." If you're not involved in game threads, doesn't really matter a lot ...though I like seeing immediate responses in threads.